Privacy Policy

Form and Function Healthcare, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information, including information related to SMS/text messaging, when you visit our website, complete forms, or communicate with us.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address.

  • Health Information: Information you choose to provide related to your care (protected health information, or PHI), which is handled in accordance with HIPAA.

  • Appointment & Communication Data: Appointment requests, intake forms, messages, and preferences for communication (including SMS consent).

  • Technical Information: IP address, browser type, device information, and pages visited on our website.

2. How We Use Personal Information

We use personal information to:

  • Provide and coordinate medical care and related services

  • Schedule appointments and respond to inquiries

  • Communicate with you regarding your care, including via phone, email, and text message (if you have opted in)

  • Send appointment reminders, care-related updates, and administrative messages

  • Improve our services, website functionality, and patient experience

  • Meet legal, regulatory, and compliance obligations

3. Text Messaging (SMS) Privacy

If you opt in to receive SMS/text messages from us:

  • Messages may include appointment reminders, scheduling updates, and care-related or administrative information.

  • Message frequency may vary.

  • Standard message and data rates may apply.

SMS consent is not shared with third parties or affiliates.

You may opt out of SMS messages at any time by replying STOP or by contacting our office.

4. Sharing of Personal Information

We do not sell your personal information.

We may share personal information only as necessary with:

  • Healthcare operations partners: Such as EHR, billing, scheduling, or secure communication vendors who are contractually required to protect your data

  • Legal or regulatory authorities: When required by law

All third parties are required to safeguard your information and may only use it to provide services on our behalf.

5. HIPAA & Health Information

Protected health information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). For more details, please refer to our Notice of Privacy Practices, available upon request or in our office.

6. Data Security

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

7. Your Rights & Choices

You may:

  • Request access to or correction of your personal information

  • Withdraw consent for communications, including SMS

  • Ask questions about our privacy practices

To exercise these rights, please contact us using the information below.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Form and Function Healthcare, LLC
Clintonville, Columbus, Ohio
Phone: (614) 318-4144